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Returns Policy

Kore Outdoor's Returns Policy

• Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.

• Contact us immediately if you have any concerns.

• See instructions below to complete the “RMA Request Form”.

• All returns MUST be accompanied by an RMA number or they will be refused.

• All returned merchandise must be UNUSED, in NEW condition and in its original packaging.

• Incomplete returns will be subject to additional return charges.

• Returns will not be accepted after 30 days.

• The approved RMA number must be clearly shown on the shipping label.

• If there is no RMA number on the box, it will be either returned to you or discarded, because our receiving department would assume that it is an unauthorized return.

• Special orders or custom-made items are not returnable.

• Refurbish items are not returnable.

• Paintballs may not be returned.

• Shipping charges are not refundable.

• Returned merchandise will be charged a 20% restocking fee.

• Customer assumes responsibility for any shipping charges on returns.

• Packages that are rejected by the consignee or government agencies will be subject to a 20% restocking fee and if applicable all return shipping fees will be deducted from your credit.

• It is the responsibility of the consignee to know all your local laws; we are not responsible for seizures processed by Customs due to the consignee’s government laws.

• Your authorized return for warranty/repair will be processed within 10 to 14 business days of receipt

Refunds on Returns

• After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.

• A Kore Outdoor representative will contact you if any further information or details are needed to complete the RMA ( photos, videos, etc…).

• If the items do not meet those conditions, they will be returned to you at your expense.

• If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.

• Please allow a week for the refund to appear on your credit card.

• We will not refund you for items damaged in shipping due to your incorrect packaging.

Warranty

General limited warranty information only; it may be updated and changed at anytime.

• You have a year limited warranty – please check your manual for more details on Warranty.

• All accessories, laser, scope, mount, rail, sight, soft goods, holster, vest, apparel and all other accessories not mentioned here have a 30 day limited warranty.
 
Note Defective Merchandise: If there is a manufacturer’s defect with your product, then please contact Kore Outdoor at (800) 220-3222.

All returns must be sent to the following address:

Kore Outdoor (US) Inc.
Attn: RMA Dept – [RMA number]
2955 South Maplecrest Rd 
Fort Wayne, IN 46803